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IT Services for Surrey Hotel Group

CQK Hotel Group Logo
Users25
LocationKent and Surrey
ServicesHosted Email
Hosted Servers
24/7 IT Support
IT Networks

Akita’s originally engaged with CQK hotels when the server at Hadlow Manor hotel failed.

As the server was used to manage the bookings system it was critical that a quick solution was found.

Our engineers promptly visited the Surrey hotel. We provided them with a temporary loan server to ensure that the business could function while a new solution was arranged.

It was clear that the hotel was in need of improved IT services. The customer email service was unreliable, extremely limited and inefficient. There was also no business backup strategy, with data was only stored on the physical server.

Improved IT services

Akita proposed a selection of alternative IT service solutions. Along with the new server, the management team decided to adopt a hosted exchange solution, offsite backup, and ongoing IT support for hotel staff.

The server and email migration were carried out with minimal disruption to the hotel, allowing them to continue to operate. As well as these IT services, we also provides 24/7 IT support to ensure the hotel operations are not impacted for any out-of-hours incidents.

Over the subsequent years, our relationship with CQK hotels has expanded to take on other the support of locations in the hotel group, namely Reigate Manor and Hartsfield Manor.

To simplify the management of the IT at all locations, a centralised remote access solution has been put in place for all the hotels. Three separate remote desktop environments have been consolidated into a single active directory and file server. New servers for each hotel were also provisioned to take account of the differing application requirements.

Additionally, Akita has also designed and installed guest WiFi that is totally reliable and free of blackspots. The WiFi network runs over its own dedicated FTTC connection. This results in a secure network that keeps guest WiFi away from the internal IT networks.

CQK Hotels now have a completely professional IT setup, with access to IT support night and day.

To discuss IT services Surrey businesses can rely on, please get in touch.

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