Project Delivery Manager

Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South-East. We pride ourselves on delivering exceptional IT support, with the highest levels of customer service.

The Professional Services Department is an integral part of the business. We are looking for an experienced Project Delivery Manager to work on a full-time basis within the Professional Services Department, supporting the operational needs of the business.

About the role:

Define project scope, objectives, deliverables, and success criteria for client engagements.
Oversee end-to-end project delivery across infrastructure, Microsoft 365, Azure, Intune, and related technologies.
Lead customer onboarding and offboarding projects, ensuring seamless service transitions and readiness.
Manage project risks, issues, assumptions, and dependencies (RAID), developing mitigation and resolution plans.
Coordinate internal technical resources and external partners to resolve delivery challenges.
Ensure effective project governance, documentation, and reporting to clients and internal stakeholders.
Support agile/iterative delivery processes, release planning, and change management.
Maintain strong client engagement throughout the delivery lifecycle, ensuring high levels of satisfaction and clear communication.
Ensure projects are delivered on time, within scope, and within budget while maintaining quality standards.
Collaborate with Service Desk and Operations teams to ensure smooth handover into business-as-usual (BAU) support.

CORE SKILLS & ESSENTIAL REQUIREMENTS

The successful candidate will demonstrate:

Proven experience in IT delivery, programme, or project management within an MSP or IT services environment.
Excellent project management skills with the ability to define scope, manage risks, and deliver complex projects.
Relevant certifications (e.g., PRINCE2, PMP, Agile, ITIL, or Microsoft certifications) are desirable.
Strong stakeholder management and communication skills, with the ability to work confidently with clients, vendors, and technical teams.

DESIRABLE SKILLS & EXPERIENCE

You may also demonstrate:

Strong technical knowledge of infrastructure solutions and Microsoft cloud platforms (M365, Azure, Intune).
Experience managing customer onboarding/offboarding projects and service transitions.
Familiarity with IT service delivery frameworks (ITIL) and agile project practices.

PERSON SPECIFICATION

The successful candidate will demonstrate:

Highly organised, detail-oriented, and delivery-focused with a track record of successful project outcomes.
A logical, methodical approach, with strong attention to detail.
Excellent documentation and communication skills.
High standards of customer service and a personable nature.
A history of being a proven self-starter.
Excellent problem-solving skills with a creative flare.
Self-motivation and a desire to stay abreast of the latest technology.

Salary:	Competitive, dependent on qualifications and skills
Start date:	ASAP
Contract type:	Permanent
Hours:	37.5 working hours per week plus 1-hour unpaid meal break each day.
Shift times:	08:45 – 17:15
Holiday entitlement:	24 days, rising to 30 days subject to terms after 3 years’ continuous service (plus 8 bank holidays)
Sick pay:	Contractual sick pay commences after 6 months