Akita is delighted to be a finalist in not one but two leading industry accolades – the Service Desk Institute’s (SDI) Service Desk of the Year Award and the BCS UK IT Industry Awards 2025.
These nominations recognise Akita’s ongoing commitment to service excellence, operational innovation, and customer satisfaction across every aspect of our managed IT support offering.
Recognised By The Service Desk Institute (SDI)
Finalist for the Service Desk of the Year Award from the Service Desk Institute, this award is the highest standard of achievement within the IT service management community. T
he SDI has long been the benchmark for excellence, helping organisations develop world-class service operations through training, accreditation, and performance improvement frameworks.
This award category celebrates service desks that demonstrate measurable excellence in customer experience, process optimisation, leadership, and continual improvement. Each finalist undergoes a rigorous assessment process, including written submissions, performance reviews, and live evaluations by industry experts. To reach the finalist stage, organisations must show not only strong performance metrics but also a demonstrable commitment to people development, innovation, and alignment with ITIL best practice.
For Akita, being recognised by the SDI is particularly meaningful. Our service desk has evolved over two decades into a proactive, data-driven function that continually seeks new ways to deliver value to customers. Whether through advanced monitoring, automation, or process refinement, our goal has always been to minimise downtime and empower our clients’ success.
This nomination is also testament to the people behind our service. Akita’s engineers and service managers are trained not just in technical disciplines but in communication, empathy, and collaboration. Every customer interaction is an opportunity to demonstrate professionalism and add value – a principle that sits at the core of our service desk operations.
Finalist In The BCS UK IT Industry Awards 2025
Akita has also been named a finalist in the Services Company of the Year (Under 100 Employees) category at the BCS UK IT Industry Awards 2025.
Jointly organised by BCS, The Chartered Institute for IT, and Computing, these awards are regarded as the most comprehensive celebration of excellence across the UK technology sector.
The BCS UK IT Industry Awards highlight organisations that set new standards in professionalism, innovation, and business impact. The Services Company of the Year category specifically recognises IT service providers that consistently deliver outstanding value and measurable results for their customers.
Reaching the finalist stage in these awards places Akita among the UK’s most respected IT service providers. It acknowledges our achievements in driving customer transformation through technology – from managed IT support and cloud infrastructure to ERP and CRM systems, automation, and cyber security services.
This recognition also highlights Akita’s commitment to the highest professional standards. As a Microsoft Solutions Partner and a trusted IT advisor to organisations across sectors, we continuously invest in training, tools, and systems that enhance both our internal capabilities and the results our customers experience.
A Testament To Exceptional Service And Customer Focus
Being recognised by two of the most respected authorities in the IT sector for our service desk reflects the dedication, professionalism, and customer-first mindset that defines Akita.
Our service desk operates as the heart of our organisation, providing round-the-clock support to organisations across the UK and internationally. These awards celebrate not only technical capability but also the culture, leadership, and service maturity that underpin exceptional IT support delivery – qualities our team demonstrates daily.
With a customer satisfaction rate consistently above industry benchmarks, our service is underpinned by a robust service level agreements and proactive communication. Each support ticket, no matter how routine, is treated as an opportunity to strengthen relationships and enhance user experience. This mindset, combined with a commitment to operational excellence, has driven our growth and positioned us as a trusted long-term partner for hundreds of organisations.
Moreover, Akita’s culture of innovation ensures that our service evolves in line with our customers’ needs. Whether integrating AI-driven monitoring tools, developing self-service capabilities, or refining escalation pathways, our focus remains on delivering efficient, transparent, and reliable support.
Being shortlisted for both the SDI and BCS awards underscores that our service model delivers tangible results. It reflects the professionalism of our teams, the trust of our clients, and the impact of our technology solutions on businesses across the UK and beyond.
As we look ahead, these recognitions serve as motivation to push our standards even higher. Our vision remains clear – to set the benchmark for IT service excellence by combining advanced technology, responsive support, and a customer experience that genuinely makes a difference.
