IT Solutions For Insurance Technology Provider

Wapeka, a growing Purley-based insurance technology provider, partnered with Akita to strengthen its infrastructure, enhance security, and support ongoing business growth.

As part of service delivery, the organisation manages large volumes of sensitive information and requires secure, reliable connectivity between internal systems and external stakeholders. Its IT environment plays a critical role in ensuring operational continuity, regulatory compliance, and service performance.

To support its growth and evolving requirements, the business sought a more structured and forward-looking approach to day-to-day IT management.

IT Support & Ongoing Management

At the core of the engagement is Akita’s managed IT support service, providing the foundation for all ongoing improvements.

This includes continuous monitoring of systems, regular maintenance, and responsive support for day-to-day issues. With a proactive approach, potential problems are identified and resolved before they impact operations, helping to maintain consistent performance across the environment.

The client benefits from a single point of contact for all IT requirements, simplifying management and improving response times. This integrated support model also enables ongoing optimisation, ensuring systems continue to evolve in line with business needs.

IT Consultation & Audit

A comprehensive audit of the customer’s IT environment provided clear visibility into existing systems, infrastructure, and opportunities for improvement.

This consultancy-led approach resulted in a structured roadmap for enhancing performance, strengthening security, and supporting long-term scalability. It also ensured that subsequent improvements were targeted, efficient, and aligned with business priorities.

IT Infrastructure & Hosting

The customer’s infrastructure was also modernised through a move to a hosted server environment.

This transition enhances flexibility and performance while providing a more scalable platform for growth. The hosted environment allows resources to be aligned more closely with demand, ensuring the business can expand without being constrained by legacy infrastructure.

Storage & Backup Improvements

To support increasing data volumes, additional storage capacity was implemented alongside enhancements to the backup system.

The improved backup solution ensures that critical data is protected and can be recovered quickly in the event of an incident. This strengthens overall business continuity and provides greater confidence in the organisation’s ability to maintain operations under all circumstances.

Strategic Value

The engagement has created a robust and future-ready IT foundation, where each improvement contributes to a more secure, reliable, and scalable environment.

With stronger controls around data handling and system access, Wapeka can operate with greater confidence in its ability to protect sensitive information and meet compliance expectations.

At the same time, the combination of modern infrastructure and enhanced backup capabilities ensures higher levels of resilience, supporting consistent system availability and reducing operational risk.

The move to hosted infrastructure, alongside expanded storage capacity, provides the flexibility required to support ongoing growth. This allows the business to scale its operations without being constrained by its underlying IT platform.

Operationally, automation and proactive support have streamlined day-to-day activities, reducing manual effort and enabling teams to focus on higher-value work.

The simplification of IT management through a single, accountable provider further strengthens this position, delivering greater clarity, faster response, and improved overall efficiency.