In today’s fast-paced business environment, technology is more than a support function—it’s a driver of communication, compliance, and competitiveness. Yet, while many organisations are evolving, not all IT support providers are keeping up.
If your current IT provider isn’t progressing with your business, they may be limiting your potential—or leaving you exposed to inefficiencies and avoidable risks.
Here are five clear signs it may be time to reassess your IT partnership:
1. Response Times Are Slipping
When you log a ticket or call for help, how long are you waiting? If delays have become the norm, that’s a clear concern.
A modern IT provider uses proactive monitoring, smart ticketing, and clear escalation paths to resolve issues swiftly—often before you’re even aware of them. If you’re chasing updates, it’s a sign your provider isn’t investing where it matters—whether that’s in their systems, processes or people.
2. There’s No Proactive Support
An IT provider should do more than fix things when they break. They should actively reduce the risk of disruption.
Regular system health checks, patch management, cyber security alerts, and compliance audits should be part of your provider’s service. If they’re only reacting to problems, you’re missing out on the value of true proactive IT—and potentially putting day-to-day operations at risk.
3. There’s No Technology Roadmap
Technology should actively support your goals—enabling smarter ways of working, not just ticking boxes.
If your IT provider isn’t helping you plan ahead—whether it’s migrating to the cloud, integrating platforms, or strengthening your cyber security posture—they’re not acting as a strategic partner. Organisations need IT that scales with them, not one that holds them in place.
4. You’re Lacking Visibility
Clear communication is the foundation of a strong IT relationship. If you’re unclear on what work has been done, what’s included in your contract, or how your systems are performing, it’s time to reassess.
A dependable IT provider will provide detailed monthly reports, regular service reviews, and transparent insights into performance, risks and upcoming priorities—so you always know where you stand.
5. Their Tools and Skills Aren’t Evolving
If you’re hearing phrases like “we don’t support that” or your provider seems hesitant to adopt modern tools—such as Microsoft 365, cloud backup platforms or MDR services—it may be time to look elsewhere.
Technology moves fast, and your provider should be equipping you with the tools and expertise that support compliance, agility and secure working. Anything less is a limitation.
A Strategic IT Provider Should Help You Move Forward
Your IT support shouldn’t just be a safety net—it should be a lever for progress. If any of these signs feel familiar, a second opinion could help clarify your position.
At Akita, we provide intelligent, proactive and strategic IT support—focused on enabling smarter operations and supporting long-term growth. We’re trusted by over 250 organisations across the UK, with industry-leading SLAs and a Net Promoter Score that reflects the strength of our relationships.
Book a free 15-minute consultation—no obligations, just practical advice on where your IT could be working harder for you.
Book A Meeting
