IT Support Tunbridge Wells
Discover proactive IT support Tunbridge Wells organisations can rely on.
Akita has been the IT support and services partner for Kent organisations for over 20 years. Our IT helpdesk provides reliable and scalable 24/7 IT support to over a hundred businesses in the area. We work with organisations of all sizes, practically every industry and using all types of technology and setup.
Our advanced support and monitoring technology mean that we can resolve 99% of support issues quickly and remotely. For the few that required onsite support, the location of our Kent HQ means we can be with you in as little as 25 minutes.
Our IT support and services are cost-effective and scalable for your growth. They also carry a high-level of customer satisfaction – just read some of our more than 200 five-star reviews.
We’d welcome the chance to discuss your requirements, or provide a comparison quote to see if we can provide a better value solution.
To discuss Tunbridge Wells IT support and managed services, please get in touch:
IT support Tunbridge Wells
Akita’s IT support is designed to take the hassle out of business IT systems. For this reason, our support offering mixes responsive and proactive elements.
Our skilled helpdesk team are available whenever you need them, able to assist with everything from ‘how to’ questions to complex networking issues. The team are experienced in all types of software and operating systems – so you won’t be waiting for a lone Mac expert to look at your problem!
Meanwhile, our proactive support aims to prevent IT-related disruption. From scheduling updates so that they don’t happen during working hours, to keeping up to date with security patches and effective management of IT hardware redundancy, our proactive IT support and maintenance ensure organisations get maximum time and cost-efficiency out of their IT systems.
Outsourced IT solutions
Our scale and depth of expertise make us the perfect outsourced IT support partner.
For less than the cost of one in-house IT resource, you’ll have access to a team of more than 40 IT specialists ready to help at your peak times.
If you already have an in-house IT resource, we can supplement the knowledge they lack. Some organisations only rely on us for our 3rd line specialist expertise, so we’re happy to work in the way that suits your organisation.
Whatever model of IT support your organisation requires, get in touch to discuss how Akita can help:
IT Services & Consultancy
Akita offers a range of over 40 managed services to complement our support.
These include all of the core IT services that you’d expect from a professional IT company: managed backups, anti-virus, cloud solutions, IT security, networking, data cabling and much more.
Out team of experts can also deliver more complex solutions relating to VoIP and unified communications and hosted solutions. We can even arrange connectivity for your premises.
Akita is also a Microsoft Gold partner, and develop a wide range of Microsoft services including Office 365, Teams, SharePoint, Power Platform and Dynamics 365.
Meanwhile, our consultancy team can assist you with process and security-related aspects of your IT setup, from advice on GDPR and ISO security, to systems vulnerability testing.
Partnering with Akita
Whether you don’t currently have IT support, are looking to move away from an in-house solution, or simply wish to change providers, we’d welcome to work with your organisation.
Our service costs are competitive and our pricing straightforward with no hidden fees. Should you choose to work with us, our engineers and consultants will only recommend services that we think will benefit your organisation your requirements – we won’t recommend a high-cost laptop for example if a more modestly-priced one will do what you require.
At the start of any relationship, we’ll also dedicate time to understanding your IT systems as well as your processes and organisational goals. We can then guide you on how to make your IT setup more secure, more time-efficient and more cost-effective.
To discuss IT support in Tunbridge Wells, please get in touch.