IT Support Hertfordshire
Akita is a leading IT managed service provider, supporting organisations across London and the South East.
We deliver IT support Hertfordshire organisations of all sizes rely on.
With over 20 years of experience working with businesses from practically every industry, we’re a professional IT managed service partner that can support your growth.
We’re a Microsoft Gold partner and Mac certified, and each of our engineers is also highly qualified in their own specialism. And we offer a high-quality service, with over 200 five-star customer reviews to prove it.
So to discuss IT support in Hertfordshire, please get in touch:
IT Support Hertfordshire
Akita provides an effective 24/7 IT support service for our customers across Hertfordshire.
Our large and responsive helpdesk is staffed by experienced IT specialists and consultants trained in a wide range of systems and software.
Our IT support service provides:
- Guaranteed SLA response within two hours (average response time is currently less than 40 minutes).
- Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions
- Issue prioritisation based on the severity
Akita uses remote IT support technology to fix issues, making us the perfect partner for organisations with staff working remotely.
For the less than 1% of issues that require us onsite, we can be with you in a little over an hour thanks to our Central London location.
Proactive IT Support
Alongside our helpdesk support, we deliver proactive IT support that targets the root causes of IT-related downtime.
Our proactive IT support in Hertfordshire ensures that IT systems are fully patched, and all hardware is well maintained. We’ll also take practical steps, ensuring updates take place out of hours (so as not to disrupt staff) and reviewing support issue tickets with you to identify areas of infrastructure improvement or required training.
We’ll also be able to help you strategise the development of your IT systems, ensuring your IT can grow with your organisation’s success.
Managed IT Services Hertfordshire
As a leading managed service provider, Akita offers a full range of IT services covering practically every business requirement.
From core IT requirements (email migration, cabling, networking etc.) to unified communications, hosted solutions and advanced digital transformation solutions, we are the all-in-one partner for organisations ranging from start-ups to enterprise in size.
Plus our IT consultants are available to offer guidance on issues including IT security, Cyber Essentials, GDPR, ISO and more.
So when it comes to business IT requirements, you’ll find Akita is the complete package.
Switching IT made simple
Organisations may think that it’s difficult to switch their IT support. But we’ve got the process down to an art.
Whatever your current support situation, we’ll take the lead in sourcing administration rights, migrating licences and learning your processes.
We’ll also dedicate consultancy time to assessing the state of your systems and suggest immediate and long-term improvements. And we’ll work with you to establish how this can fit with your organisation’s goals. It couldn’t be easier.
To discuss Hertfordshire IT support and services, please get in touch: