IT Support – Central London
As a growing creative agency, Cherry utilise both PCs and Macs and they needed a London IT support partner who could not only look after both, but support them as the business developed.
Cherry Advertising, a London-based, award-winning independent healthcare creative agency, chose Akita as their principle IT service provider in 2010. With our proven track-record of supporting both Microsoft and Apple Mac software, and our established team, Akita were the obvious choice for Cherry.
Cherry, like the majority of our IT support clients throughout London, benefit from our pre-scheduled system maintenance days which are an invaluable way of enabling Akita to work closer with our clients. As well as drastically reducing the number of support issues, the pre-scheduled system maintenance days foster a closer working relationship with our clients and also allow for more proactive support and face-to-face user training opportunities.
As well as the valuable on-site time, Akita monitor Cherry’s systems around the clock to ensure that every is working as it should. Our monitoring software provides an early-warning system and alerts our engineers to any potential problems before they cause further problems. This is the case even out of hours as our helpdesk team operate on a 24-hour basis.
Over and above this, Akita provide Cherry with a remote and telephone IT support service. This means that any incidents requiring IT support are logged in our helpdesk system and speedily resolved with the minimum of inconvenience. Although a guaranteed response time of 2 hours is offered as standard, in practice support incidents are dealt with in a matter of minutes.
Akita have been providing London IT support since 1996. Now serving hundreds of organisations ranging from 5-250 users, we have experience across almost all industries and our team boasts well over a 100 years of IT support expertise. To find out more about how we look after the London business community, contact us today!