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1st Line IT Service Desk Specialist

Akita is a leading business IT support and managed services company.

We are recruiting for a 1st Line IT Service Desk Specialist to be based in our Central London office.

About us

Akita supports customers across London and the South East, along with their satellite offices across the UK and internationally.

We’re renowned for its superlative customer service and helpful nature: key factors in the long-term relationships we build with our customers. That’s why we’ve gained over 200 five star reviews from our customers.

About the 1st Line IT Service Desk Role

Our IT service desk engineers are customer-focused. The successful applicant will be presented with a challenging and dynamic role, delivering high-quality IT support and services to a broad customer base as part of a growing team.

Based at our Central London office, the 1st Line Service Desk Specialist will be expected to work through helpdesk tickets. They will also have the opportunity to go out on-site and visit customers (approximately 20% of the role).

The 1st Line Service Desk Specialist will also need to thrive on multi-tasking as they complete tasks like configuring /maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.

The successful applicant will be given every opportunity to learn and will gain a wealth of hands-on experience. Progression to different roles is available, depending on skills and aptitude.

Key Skills & Background

The successful candidate will be expected to demonstrate the following:

  • A solid understanding of Microsoft Desktops (Windows 7, 8 & 10)
  • Good understanding of networking technologies
  • Sound knowledge of MS Exchange
  • A logical and considered approach to problem-solving
  • Excellent communications skills (specifically oral, literacy & numeracy)
  • High standards of customer service and a personable nature
  • A keen level of attention to detail
  • A willingness to learn and a history of being a proven self-starter

Further information

Salary: Depending on qualifications and skills
Start date: ASAP
Full time: Permanent Contract of Employment
Hours: 42.5 hours per week Monday to Friday
You will be required to be based predominantly on the Helpdesk, working the hours listed below (marked Standard). You may occasionally be required to work alternate hours (marked Early & Late below):
8:45am – 5:15pm (Standard)
6:00am – 2:30pm (Early)
1:00pm – 9:30pm (Late)
On a roster basis there is an out of hours’ service between 9:00pm – 6:00am Monday to Friday and 24 hours on Saturday, Sunday or a Bank Holiday. For being on call for out of hours’ service the rate of pay is as follows:
£20.00 – for being on standby to accept out of hours calls on Monday to Friday
£50.00 – for being on standby to accept out of hours calls on a Sat, Sun or Bank Holiday
£20.00 – for each call the 1st Line Service Desk Specialist receives from a client
Holiday Entitlement: 32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)
Contractual Sick Pay: Commencing after 6 months continuous employment (terms applied)
Expenses: Travel expenses for site visits
Experience: At least 2 years of commercial experience working in the IT sector
Qualifications: Recognised accreditations (MCP’s, COMPTia, Apple) would be advantageous

To apply for our London 1st Line IT Service Desk Specialist role, please submit a CV detailing relevant experience.

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Focused on ensuring total customer satisfaction and providing continually improving products and services, Akita is certified with the international security standards ISO 9001 and ISO 27001