Akita is making improvements to its helpdesk system to make it operate faster for our helpdesk engineers.
Following investments in streamlining the setup of our Microsoft Dynamics helpdesk system, we are now investing in changes to the underlying infrastructure.
Changes taking place
As part of service improvements, Akita will be performing maintenance to its helpdesk system over the Bank Holiday weekend (28-31 August).
Our IT support service will continue unaffected, with the exception that users will not receive the standard automated email confirmation upon submitting a helpdesk request.
Our Customer Portal will also be unavailable at this time, so any support requests will need to be made by email or phone.
If you have any questions about the improvements, please get in touch.
About Akita’s helpdesk system technology
Akita’s helpdesk has been developed from Microsoft’s Dynamics 365 Customer Service solution by our Intelligent Solutions division.
They have tailored this market-leading application to the exact needs of our helpdesk setup, allowing us to deliver effective support for organisations of all sizes.
Intelligent Solutions continue to evolve our setup to yield the most efficient service for our customers.
Should your organisation be interested in improving customer service delivery with a Microsoft Dynamics solution, we’d be happy to provide a demonstration of its capabilities.
For more information about Microsoft Dynamics or to arrange a demo please get in touch: