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What to consider when outsourcing your IT support

When it comes to handling your organisation’s IT arrangements, outsourcing delivers a number of key benefits.

From a significant reduction of costs to bringing more expertise into your organisation, outsourcing IT support to an external provider makes sense.

Yet outsourcing might feel daunting to some. By following the advice below though, finding the right outsourced IT partner should be simple.

Don’t focus only on cost

Cost is naturally one of the main drivers behind outsourcing IT support. In general terms, your organisation should save money by choosing this. Do not focus on cost alone though! Value is actually what you are looking for and should consider more. It is crucial to get great service with useful features, alongside a low cost.

Keep security in mind

A growing concern for all organisations now is cyber-crime and online security. The increased use of remote, cloud-based tech can also lead to extra security vulnerabilities for hackers to exploit. Compliance is also something to think about, as governments increasingly bring laws into effect to protect citizen’s rights. It is therefore essential to choose a partner who has an outstanding record in terms of compliance and online security.

Depth of experience

Tech and IT is something that is ultra-important to business operations. You therefore only want to trust your IT outsourcing to a partner with plenty of experience behind them. This ensures that they have a team of expert staff to handle your IT and that the company itself has a proven track record in the sector.

outsourcing it support

 

Evaluate their relationships with IT vendors

As you may already know, IT is full of vendors offering certain software, products or platforms. With this in mind, try to find an outsourced it support partner who is not tied to one vendor’s products. If you do this, your IT outsourcing partner is then free to use the most suitable products around. It is also worth looking for a partner perhaps who has close relationships with several key vendors. This will ensure they have a good working knowledge of the top platforms and packages.

Pick an outsourcing firm you can build a partnership with

Modern outsourced IT support is not about having someone to ring when things go wrong. While this is a part of any service, it should be much more than that. In light of this, you must find a partner who understands your organisation and its values. This will ensure they can give the right kind of effective IT support and also suggest ways in which IT can help you grow.

Making the right choice when outsourcing IT support

With a little bit of planning, choosing the perfect partner to outsource your IT too is not hard. The above tips should certainly give you a good starting point to set off from. With the right support in place, you will then be able to reap the benefits which outsourcing IT support can bring.

Akita is the outsourced IT partner to organisations across London and the South East and has attracted over 200 five star reviews for our services.

To discuss outsourced IT support and services with Akita, please get in touch:

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