Is it time to review your IT support?
Inertia: Resistance or disinclination to motion, action, or change.
Although inertia has nothing to do with IT in itself (aside from a tenuous analogy about an Akita van travelling at 50mph and obeying Newton’s laws!), we often find that inertia results in companies staying with their IT provider despite ongoing dissatisfaction.
The majority of small and medium-sized businesses (certainly those we know in Kent and London) use an IT service provider for some areas of IT delivery. This may be IT outsourcing in its purest sense, an ongoing IT support contract, or other products or services which are not delivered by an in-house team.
The benefits of such arrangements are pretty obvious; reputable and established IT service providers have extensive and varied experiences, some will have a team of dedicated IT engineers whilst others (like Akita) will invest in their staff and undertake regular research and development to keep clients abreast of the latest technologies.
Like all industries, however, there are good IT companies and, shall we say, less good ones! The challenges the end-user faces is to ensure that the service they receive remains of the highest quality and that the IT service provider does not become complacent.
So, how can you ensure that your computer company stays on the ball and what should you do if they don’t?
Quite simply, a well-run IT company with solid procedures and good-quality staff should continue to serve you well for many years. Systems and processes should be robust, ensuring that a consistent service is delivered at all times.
Communication is critical in business relationships and having regular reviews or catch-up calls is invaluable both for for the client to provide feedback to the service provider, and also for the service provider to advise of where improvements can be made and where user training opportunities exist. Having regular, open and honest dialogue can nip any potential challenges in the bud and drastically improves working relationships.
Proactive IT Support
The majority of Akita’s clients benefit from regular visits from our engineers’ – this allows more proactive support regular opportunities for housekeeping tasks to be completed, and for closer links with the IT engineers. Very few of our competitors seem to offer this as standard and they seem more focused on what happen when things go wrong.
That is all well and good, and we are incredibly reactive when needs be, however it is our view that prevention is better than cure. Our proactive approach to IT support improves system reliability and minimises downtime, something our clients really appreciate!
So, if you are in the situation where you have reasons to doubt the ongoing suitability of your IT service provider, what should you do?
Firstly, what is it exactly that you are doubting? Is it the ability to service your requirements, have you outgrown them, do you question their experience and advice, are their prices too high???
For those of you in that boat, this is the time to have an informal discussion with the team at Akita. In complete confidence, we can discuss your requirements and advise of how we would suggest you are supported moving forward. If you like our approach, we can put you in touch with some of our customers similar to yourselves, so you can get an impartial opinion on how Akita perform.
The important message in all of this is not to settle for second best. Your data and IT systems are generally critically-important company assets. You have to be sure that the ongoing support of those is in the safest possible hands.
To discuss your requirements and receive an obligation-free proposal for IT support, in the strictest confidence of course, contact Akita today on 01732 762675 or firstname.lastname@example.org.